Reference

Terms that protect your account and withdrawals

Our terms spell out exactly how your account works, what we expect from you, and what you can expect from us when you deposit via DANA, OVO, GoPay…

Clear deposit and withdrawal rulesAccount security and verification stepsLocal payment method details
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inatogel 778 Terms that protect your account and withdrawals
REACH OUR TEAM

How to contact us about our terms

Live Chat Open the chat window in the bottom-right corner of the lobby. Our team responds within two minutes during operating hours, seven days a week. Ask about account rules, verification steps or any term you want explained.
Email Support Send your question to [email protected]. We reply within four hours on weekdays, eight hours on weekends. Include your account number and a clear description of what you need help understanding.
In-App Help Tap the menu icon in the top-left corner of the app, then select Terms & Conditions. You'll see a summary of key policies and a direct link to contact support if something isn't clear.
SECURITY AND DATA

How we protect your information and account

Account Verification

Before your first withdrawal, we verify your identity and address using government-issued documents. This takes fifteen minutes on average and happens once per account. We use encrypted connections to store all documents and never share them with third parties.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS details are tokenised — we don't store your full payment credentials. Each transaction is verified through your payment provider's own security layer, then logged in our secure server for seven years.

Cookies and Tracking

We use session cookies to keep you logged in and prevent unauthorised access. Tracking cookies help us detect unusual login patterns and protect against fraud. You can disable non-essential cookies in your account settings without losing access.

Data Retention

We keep your account history, transaction records and identity documents for seven years after account closure, as required by regional law. You can request a full data export at any time through support.

Account Changes

You can update your contact details, payment methods and security settings directly in the account menu under Settings. Changes take effect immediately; email confirmation is sent for critical changes like password or withdrawal address updates.

Dispute Resolution

If you believe a transaction is incorrect or unauthorised, contact support with your account number and transaction ID. We investigate within forty-eight hours and issue refunds if the claim is valid.

What you need to know about our rules

You can play immediately after opening your account, but we require verification before your first withdrawal. Bring a scanned copy of your ID and a recent utility bill. Verification usually completes within fifteen minutes during business hours.

Go to the login page and tap Forgot Password. We'll send a reset link to your registered email within two minutes. If you can't access that email, contact support with your account number and we'll verify your identity by phone or live chat.

No. All payment methods — DANA, OVO, GoPay, QRIS — must be registered in your name. We verify this automatically when you add a new payment method. Using another person's details breaches our terms and may block your account.

After you request a withdrawal, it takes two to five minutes for us to process it. Your payment provider then deposits the funds into your account within one to three minutes. Total time is usually under ten minutes from request to your wallet.

You can close your account anytime through Settings → Account Closure. We keep your transaction history and identity documents for seven years to meet regional requirements. You cannot delete your account data, but you can request an export of everything we hold.

Yes. Go to the Wallet section in your account, tap Manage Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. Each new method is verified within two minutes. You can remove old methods anytime, but keep at least one active for deposits.

Contact support immediately with your account number and transaction ID. We investigate all disputes within forty-eight hours. If the transaction is confirmed as fraudulent, we issue a full refund and lock your account for security review.

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